A Study on Long Queue in Goverment and Private Sector in Brunei Darussalam

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2013 American Government

af Michael Pettibone

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af MUHAMMAD KHAIRI

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af Kumar Vishwa

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af JOHANNA PAOLA JOHANNA PAOLA

A Study on Long Queue at Goverment and Private Sector in Brunei Darussalam

Disadvantages/Challenges

Advantages

Goverment and Private Sector

Counter Staff

Customer

Objective

How as the queue system today

To know why

To Reduce

Aim

Reducing lost hour for government and private sector and increase the productivity of people

Recommendation

Application(Qminder)

Virtual line

Appointment

Average wait times permonth

Ask for information in Private Sector

Ask for help in government side

Done

Private Sector

Insurance

Banks

Government

Which Department

JPD

Labour Department

Immigration