Mind Map IBM CX

Honelako gehiago

Sharing and Collaboration

Marcus Thompson‑k egina

Public Relations

Katie Scott‑k egina

CV Template

Daniel Sima‑k egina

Lesson 1: What is a digital footprint?

Summer Ly‑k egina

BIG DATA & ANALYTICS

Smarter Planet CX

Technology CX Smart-Devices

6. Customer & Product Experience

1. Interconnected Growing Ecosystem

Enterprises

Government

Call Center

Social Media

2. Life Events Connected

Preferences & Hobbies

1st or New Baby

Past & Actual Jobs

Marriage

Birthday

College

5. Realize, Purchase & Fulfill

Smart Delivery

Payment Online Loan Application (Online data Services)

Store recommendation based on your preferences (Big Data Analysis)

4. Define, Make & Select

Groceries

Accessories

House

Clothes

Cars

3. Digital Platforms

Banks

Stores

Reviews

Platform Videos

Social Networks & Blogs