Mind Map IBM CX

Honelako gehiago

The Roaring 20's

Barry McCann‑k egina

What is Communication?

Thomas Murphy‑k egina

Porsche AG

Juan Sebastian Higuera‑k egina

CONTENUTI MULTIMEDIALI

Virginia Ruggeri‑k egina

BIG DATA & ANALYTICS

Smarter Planet CX

Technology CX Smart-Devices

6. Customer & Product Experience

1. Interconnected Growing Ecosystem

Enterprises

Government

Call Center

Social Media

2. Life Events Connected

Preferences & Hobbies

1st or New Baby

Past & Actual Jobs

Marriage

Birthday

College

5. Realize, Purchase & Fulfill

Smart Delivery

Payment Online Loan Application (Online data Services)

Store recommendation based on your preferences (Big Data Analysis)

4. Define, Make & Select

Groceries

Accessories

House

Clothes

Cars

3. Digital Platforms

Banks

Stores

Reviews

Platform Videos

Social Networks & Blogs