Mind Map IBM CX

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L'Oréal Industry 4.0 - The Supply Chain as a business driver

Lucrezia d'Arche‑k egina

INTERNATIONAL TRADE

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GOVERNMENT AND POLITICS

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INTEL - Optimizing Lean Manufacturing by the use of Technology

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BIG DATA & ANALYTICS

Smarter Planet CX

Technology CX Smart-Devices

6. Customer & Product Experience

1. Interconnected Growing Ecosystem

Enterprises

Government

Call Center

Social Media

2. Life Events Connected

Preferences & Hobbies

1st or New Baby

Past & Actual Jobs

Marriage

Birthday

College

5. Realize, Purchase & Fulfill

Smart Delivery

Payment Online Loan Application (Online data Services)

Store recommendation based on your preferences (Big Data Analysis)

4. Define, Make & Select

Groceries

Accessories

House

Clothes

Cars

3. Digital Platforms

Banks

Stores

Reviews

Platform Videos

Social Networks & Blogs