Mind Map IBM CX

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STRUMENTI PER LA CLASSE DIGITALE BY ELISABETTA NANNI

Ved Elisabetta Nanni

Computational Journalism

Ved Lluis Codina

Cultural Mind Map - CUC107

Ved Jake Dyason

The Tourism Industry

Ved Joshua Belen

BIG DATA & ANALYTICS

Smarter Planet CX

Technology CX Smart-Devices

6. Customer & Product Experience

1. Interconnected Growing Ecosystem

Enterprises

Government

Call Center

Social Media

2. Life Events Connected

Preferences & Hobbies

1st or New Baby

Past & Actual Jobs

Marriage

Birthday

College

5. Realize, Purchase & Fulfill

Smart Delivery

Payment Online Loan Application (Online data Services)

Store recommendation based on your preferences (Big Data Analysis)

4. Define, Make & Select

Groceries

Accessories

House

Clothes

Cars

3. Digital Platforms

Banks

Stores

Reviews

Platform Videos

Social Networks & Blogs