によって Cesar Hoyos 8年前.
526
Mind Map IBM CX
BIG DATA &
ANALYTICS
Smarter Planet CX
Technology CX
Smart-Devices
6. Customer & Product
Experience
1. Interconnected
Growing Ecosystem
Enterprises
Government
Call Center
Social Media
2. Life Events
Connected
Preferences &
Hobbies
1st or
New Baby
Past & Actual
Jobs
Marriage
Birthday
College
5. Realize, Purchase
& Fulfill
Smart Delivery
Payment Online
Loan Application
(Online data Services)
Store recommendation
based on your preferences
(Big Data Analysis)
4. Define, Make
& Select
Groceries
Accessories
House
Clothes
Cars
3. Digital Platforms
Banks
Stores
Reviews
Platform Videos
Social Networks
& Blogs
