Mind Map IBM CX

Mais informações

GOVERNMENT AND POLITICS

por Shreet Shah

INTEL - Optimizing Lean Manufacturing by the use of Technology

por Amine Benajiba

CM - Chapter 3 - Why organizations change

por Sander van der Kolk

DRIVERS OF CHANGES IN SELLING AND SALES MANAGEMENT

por Naz Smurf

BIG DATA & ANALYTICS

Smarter Planet CX

Technology CX Smart-Devices

6. Customer & Product Experience

1. Interconnected Growing Ecosystem

Enterprises

Government

Call Center

Social Media

2. Life Events Connected

Preferences & Hobbies

1st or New Baby

Past & Actual Jobs

Marriage

Birthday

College

5. Realize, Purchase & Fulfill

Smart Delivery

Payment Online Loan Application (Online data Services)

Store recommendation based on your preferences (Big Data Analysis)

4. Define, Make & Select

Groceries

Accessories

House

Clothes

Cars

3. Digital Platforms

Banks

Stores

Reviews

Platform Videos

Social Networks & Blogs