Mind Map IBM CX

Lisää tämän kaltaisia

Progressive Era- Unit Plan

luonut Robert Martin

Modern technology: advantages and disadvantages

luonut Jose QF

Germany SWOT Analysis

luonut peter boekestyn

Ecological Hierarchy Levels

luonut Ayesha Pettaway

BIG DATA & ANALYTICS

Smarter Planet CX

Technology CX Smart-Devices

6. Customer & Product Experience

1. Interconnected Growing Ecosystem

Enterprises

Government

Call Center

Social Media

2. Life Events Connected

Preferences & Hobbies

1st or New Baby

Past & Actual Jobs

Marriage

Birthday

College

5. Realize, Purchase & Fulfill

Smart Delivery

Payment Online Loan Application (Online data Services)

Store recommendation based on your preferences (Big Data Analysis)

4. Define, Make & Select

Groceries

Accessories

House

Clothes

Cars

3. Digital Platforms

Banks

Stores

Reviews

Platform Videos

Social Networks & Blogs