Managing the behaviours of others and self in high tension situations

Lisää tämän kaltaisia

Money

luonut Samuel Anderson-McCoy

Implementing Technology in the Classroom

luonut Sallie Draper

Estimation & Project Planning

luonut Claudiu Belu

ORAL COMMUNICATION

luonut Linda Gonzalez

Managing the behaviours of others and self in high tension situations

Stages of escualtion in conflict situations

behaviour/actions and how they can influence the outcome of a situation

threat levels can escualte in a confrontation

The Betari Box

defuse high tension situation

Overcoming barriers

linguistic

speak a different language

phychological

social

physical

size or height

Influence of body language

using a calm and collective voice

active listening

maintaining appropriate amount of space

use of verbal and non-verbal communications

maintaining self control

Potential causes of high tension situations

Behaviourial

medical

medical illness

substance abuse

mental health

emotional reaction

grief

anger

fear

Environmental

day-to-day

riots

emergency sistuations

war zones