Managing the behaviours of others and self in high tension situations

Mere som dette

Business Etiquette: Jamaica By: Rameeka W.

af Rameeka Wajid - Rick Hansen SS (2542)

Nonverbal Communication

af Stephen Weaver

Organizational Behavior

af Radwan Hussein

F451 Conformity

af Kyle Dunn

Managing the behaviours of others and self in high tension situations

Stages of escualtion in conflict situations

behaviour/actions and how they can influence the outcome of a situation

threat levels can escualte in a confrontation

The Betari Box

defuse high tension situation

Overcoming barriers

linguistic

speak a different language

phychological

social

physical

size or height

Influence of body language

using a calm and collective voice

active listening

maintaining appropriate amount of space

use of verbal and non-verbal communications

maintaining self control

Potential causes of high tension situations

Behaviourial

medical

medical illness

substance abuse

mental health

emotional reaction

grief

anger

fear

Environmental

day-to-day

riots

emergency sistuations

war zones