Managing the behaviours of others and self in high tension situations

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Organizational Behavior

par Radwan Hussein

After Twenty Years

par Ahmed Ryan

INDUCCIÓN

par JHON EYDER GAVILAN ROJAS

soft skills

par hunter wright

Managing the behaviours of others and self in high tension situations

Stages of escualtion in conflict situations

behaviour/actions and how they can influence the outcome of a situation

threat levels can escualte in a confrontation

The Betari Box

defuse high tension situation

Overcoming barriers

linguistic

speak a different language

phychological

social

physical

size or height

Influence of body language

using a calm and collective voice

active listening

maintaining appropriate amount of space

use of verbal and non-verbal communications

maintaining self control

Potential causes of high tension situations

Behaviourial

medical

medical illness

substance abuse

mental health

emotional reaction

grief

anger

fear

Environmental

day-to-day

riots

emergency sistuations

war zones