CSR Roles & Responsibilities

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Heineken Operations

par Francesca Meucci

CISM 4350

par Jeff Rooks

OEI

par Sarah Whylly

What is Communication?

par Thomas Murphy

CSR Roles & Responsibilities

CSR Level 2-Intermediate

Participates in special projects

Ability to assist in issue resolutions for customers

Ability to train team members

Provide customer, operation and sales support

Ability to enter orders/releases in ERP systems

Knowledge of customer and products we produce

CSR Level 1- Entry Level

Price match to PO

SOMI

VMI

EDI

CSS

Customer Communiction

Professional Email Etiquette

Phone Etiquette

Training on CS soft skills

CSR Level 3- Advanced

Participate in process improvement

Assist in root cause analysis on customer issues

CSR Level 4- Senior

Identify cost savings

Provide reporting to sales for customer reviews

Conduct on site training

Advanced knowledge of print technologies

Assist in new product line conception

Project Management

SME

Conduct audits

Outlook Experts

Resource for continuous improvement in technology

Create training materials

Mindomo

Shopping Cart

Work with Adam Paeth

Globetek

Work with Darcy Asham

One Note