作者：Pam Reynolds 6 年以前
388
CSR Roles & Responsibilities
CSR Roles & Responsibilities
CSR Level 2-Intermediate
Participates in special projects
Ability to assist in issue resolutions for customers
Ability to train team members
Provide customer, operation and sales support
Ability to enter orders/releases in ERP systems
Knowledge of customer and products we produce
CSR Level 1- Entry Level
Price match to PO
SOMI
VMI
EDI
CSS
Customer Communiction
Professional Email Etiquette
Phone Etiquette
Training on CS soft skills
CSR Level 3- Advanced
Participate in process improvement
Assist in root cause analysis on customer issues
CSR Level 4- Senior
Identify cost savings
Provide reporting to sales for customer reviews
Conduct on site training
Advanced knowledge of print technologies
Assist in new product line conception
Project Management
SME
Conduct audits
Outlook Experts
Resource for continuous improvement in technology
Create training materials
Mindomo
Shopping Cart
Work with Adam Paeth
Globetek
Work with Darcy Asham
One Note
