Airbnb

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Mind Map IBM CX

Szerző: Cesar Hoyos

Информационная среда

Szerző: Мария Толчина

Factors Affecting Food Choice

Szerző: Gursahib Dhatt - Sandalwood Heights SS (2442)

Film

Szerző: Marit Breivik Bø

Airbnb

Once the accomodation is booked, the interaction with the host begins

Keep your host updated on your arrival time and let a communication window open so relevant information may be shared between you and the host

Explain him/her the purpose of your visit

Book an Airbnb

Proceed with Payment

*POTENTIAL PAIN POINT*

Confirm your reservation through credit card payment so you don't have to worry about it during your stay

Choose the accomodation

Proceed with reservation considering the following additional features

Photo Gallery

Description

Reviews

Put it into a Wishlist

Use the 'Filters' to find the place you want

Rules

Languages

Amenities

*POTENTIAL WOW FACTOR*

Equipments

Number of Rooms/Bathrooms/Beds

Price Range

Type of Accomodation

Define 1st Layer of preferences

PLACE

NUMBER OF PEOPLE

DATE OF DEPARTURE

DATE OF ARRIVAL

After Checking-in

*MOMENT OF TRUTH*

Check if everything corresponds to the photos and description you saw when you were booking

Make sure everything is in good conditions, if not, report it immediately to the host

Enjoy your stay in a responsible way

Read the House Rules Letter and make sure you comply with the rules.

At checkout, make sure to pay attention to these points

To close the cycle, leave a review about your stay and if needed, a private sugestion to the host for future improvement

Agree with the host where you should leave the keys upon your departure

If required, leave an additional fee that many times is required for touristic tax purposes

Leave the place in similar conditions to the ones you have encountered it when you checked-in.

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Standard registration

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