OMG Structure

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New Customer SOP

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Vaccine

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Operations Management Group

NOC

Monitoring

NOC Workflow Alerts

Annotations

Capacity/Vendor Mgmt

T1 - T4 Elimination Plans

Training/Learning

Auditing/QA

Robot Connectivity

Volume/Traffic Control

Wifi/4G Connectivity

Mission Data

Metrics

Data Delivery

Mission Frequency

Scheduling

Fleet Operations

Preventative Maintenance

Best Practices

Scheduling/Logistics

MTBF, MTTR, Reliability Testing

Documentation

Upgrades & Retrofits

Fleet Firmware Upgrade Process

Fleet Hardware Upgrade Process

Fleet Software Upgrade Process

Diagnostics & Repair

Repair Instructions/Workflows

Spare Parts Definition/Availability

Technician Training/Availability

Regional Support Centers

Remote Diagnostics

Asset Management

Configuration Control

Financial Tracking, Inventory Relief, Depreciation

Robot/Spares Tracking

Factory Genealogy/Serialization

Information Systems

IT

Vendor Mgmt

Policies

Endpoint Mgmt

Enterprise Systems

Architecture Mgmt

Infrastructure

Systems Integration

Hardware

Software

On-Premises

Cloud

Data Analytics

Operational Info

Monitoring/Uptime

Deployment

Operational Processes

Socialization (Store Managers)

Robot SW Freeze

Mission Creation/Modification

Issue Communication/Escalation

Store Mktg/Communication Plan

Store Bring-up

HITL Activation

Store Certification

Aisle/Shelf Tuning

Robot Testing

Robot Assembly

Dock Install/Robot Receipt

Robot/Dock Delivery

Factory Shipping/Logistics

Vendor Mgmt (robot delivery)

Contractor Mgmt (Dock Install)

Store Communication/Scheduling

Store Mapping

Backend Map Creation/Updates

Resource/Cart Logistics

Store Data Collection

Site Survey

Construction Schedule

Content, Dock Location, wifi/4G speeds

Methodology, Training, Logistics

Aisle Suitability Checklist

Site Survey Checklist (incl. floor type, etc.)

ROC

Process/Workflow

Training

24x7x365 Operation

Workflow Exception Reporting

Workflow Scheduling

Organization Workflow Mgmt

Remote Monitoring

Vendor Management

Reporting

Fleet Analytics (HW/SW)

Real Time Execution

Dashboards

Customer

Management

Remote Control

Stuck Robot Process

Docking Assistance

Mission Cancel/Abort

360 Camera Operation

Alerts

Preventive Maint. Schedules

ROC Workflow Alerts

Internal Alerts/Process Flow

Customer Alerts/Escalations

Ticket Creation/Handling

Issue Resolution/Escalation

Links to Other Systems

Company Adoption

Process Definition

Database Infrastructure