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SW Documentation

interviewing techniques

Mapping interviews

Interviewing techniques

Interviewing styles

Preparing for the interview

Exploring and documenting experiences and knowledge

wrinting for end users

The technical writing process

How to plan effective user documentation

How technical documents are organized

How technical writing differs from other writing

Types of end-user documentation

introduction to documentaion

Available techniques

For whom and by whom information is recorded

When and how it should be conducted

Why documentation is necessary

Recording material

Documenting the process

fundamentals of note taking

Techniques for capturing information

Note-taking tools

writing utensils

notebook

Organising field notes

project documentation

Documentation testing checklist

Content and subject matter

Terminology

Audience

Importance of documentation testing

Lowers support cost

Improves reliability

Improves usability

Classes of software documentation

Installation and setup instructions

Tutorials

Packaging text and graphics

Error messages

Online help