Sample Mind Map

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Business Process Modeling Tool Selection

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Evaluation Based on Critical Systems Heuristics

The Technique: Doing a CSH evaluation

Skill in CSH-based evaluation arises from practical use of CSH questions.

Process

Monological and dialogical. Final evaluation has to be written up in a clear arrive form.

Attempt to locate where it fits within the three level hierarchy of planning. Identify stakeholders.

Identify the system of interest, make notes on your own role.

Toolbox

Grouped by 4 mainly sources: motivation, control expertise, and legitimacy.

make info

easier to remember

interesting

save time

Groups

Expertise: expert, expertise, guarantor.

Legitimation: witnesses, emancipation, worldview.

Motivation: beneficiary, purpose, measure of success.

Control: decision maker, resources, decision environment.

Why use CSH

3 Reasons

Value judgements are made transparent

Subtema

Key dimensions of any purposeful system of interest.

Securing improvement provides the driving principle for evaluation.

When to use CSH

Ideal planning

Objective planning

Goal planning