przez Aida Muraveva 2 lat temu
138
cutomer journet map
przez Aida Muraveva 2 lat temu
138
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Awareness: A user with visual impairment learns about the QARA from previous 3 items and tell a friend who also has a visual impairment. They are intrigued by the app's ability to make their day-to-day activities easier.
research
Research: The user visits the app's website and reads about its features, including a built-in magnifier and text-to-speech functionality. They also read reviews from other users who have had positive experiences with the app.
they dont download
it took too much storage
connect with the developer and make the next version of the occupying less of the storage
they couldnt find it on App Store/Play Market
connect with developer
they donwload
Onboarding
Onboarding: The app's onboarding process guides the user through the app's features, with clear instructions and guidance.
familirisation
amiliarization: The user starts to familiarize themselves with the app's features, using the text-to-speech function to read articles on the web and the magnifier to read small print.
they deleted the App
why?
the App lags a lot
camera didnt work
connect with the developer
daily use
Daily Use: The user uses the app on a daily basis to scan their surroundings, buses, bancnotes and barcodes. They find the app's features to be incredibly helpful and make their day-to-day activities much easier.
advocacy
Advocacy: The user becomes an advocate for the non-profit app, recommending it to their friends and family who also have visual impairments. They also leave a positive review on the App Store and consider making a donation to support the non-profit's mission
