Es una herramienta básica en múltiples disciplinas que ofrece un resultado científico y veraz sobre el funcionamiento psicológico del individuo y su posible comportamiento
Where next?
You can return to this map and re-use the Wizard as many times as you like.
Save the map as a normal Mindomo map and continue to work with it, using more of Mindomo's features.
Good luck with your project!
Grafología
Begin by entering your organisation's name in the central topic, then press Enter.
The four perspectives of the Balanced Scorecard technique help ensure that you are making measurements across all the important areas of your business.
Use the sections below to help identify further measurements, and to group any measurements that have already been identified by examining your stakeholder needs and strategy.
Learning and growth perspective
Motivation, empowerment and enlightenment
Add an employee motivation measurement that reflects the attitude of your staff and predicts future performance.
Measurements should be:
- Capable of consistent measurement
- Agreed to be more fact than opinion
- Can have a meaningful target value
- Capable of improvement
- Agreed as representative by the people taking action
Employee motivationEmployee satisfactionEmployee retentionImprovements achievedTeam performanceTargets reached & exceededStrategic awareness
Information systems capabilities
Add an information systems measurement that reflects the quality and accessibility of information available to your employees.
Measurements should be:
- Capable of consistent measurement
- Agreed to be more fact than opinion
- Can have a meaningful target value set
- Capable of improvement, by taking action
Accuracy of informationAvailability of informationTimeliness of informationAccessibility of informationCommunications efficiency
Employee capabilities
Add an employee capability measurement that reflects the skills, knowledge and performance of your employees, and predicts future capabilities.
Measurements should be:
- Capable of consistent measurement
- Agreed to be more fact than opinion
- Can have a meaningful target value set
- Capable of improvement, by taking action
- Not easy to manipulate to simulate success
Employee productivityStrategic skillsEmerging skillsSkills gapsSkills coverage ratioTraining levelsTraining initiatives
Internal business process perspective
Operations processes
Add an operations measurement that reflects the production performance.
Measurements should be:
- Capable of consistent measurement
- Agreed to be more fact than opinion
- Can have a meaningful target value set
- Capable of improvement, by taking action
- Not easy to manipulate to simulate success
ProcurementStock levelsQuality measuresLead timesThroughputsScrap ratesYield ratesDefect ratesWaste levelsOn-time deliveries
After-sales service processes
Add an after-sales service measurement that reflects the performance of customer support.
Measurements should be:
- Capable of consistent measurement
- Agreed to be more fact than opinion
- Can have a meaningful target value set
- Not easy to manipulate to simulate success
- Not a 'blame' factor that picks out individuals
ComplaintsSupport requestsSupport turnaroundReturnsRepairsRepair turnaroundService Level Agreements
Innovation processes
Add an innovation measurement that reflects innovation in your organization.
Measurements should be:
- Capable of consistent measurement
- Agreed to be more fact than opinion
- Can have a meaningful target value set
- Capable of improvement, by taking action
- Agreed as representative by the people taking action
Suggestions madeSuggestion adoptedSavings madeInnovation projects startedInnovation projects completedProduct launchesTime to marketTime to break-evenPatents and rights
External customer perspective
Add an external customer measurement that reflects future potential. Choose from the typical ones suggested, or preferably create your own.
Measurements should be:
- Capable of consistent measurement
- Agreed to be more fact than opinion
- Can have a meaningful target value set
- Capable of improvement, by taking action
- Agreed as representative by the people taking action
- Not easy to manipulate to simulate success
- Not a 'blame' factor that picks out individuals
Market shareCustomer acquisitionCustomer retentionCustomer satisfactionCustomer profitabilityProduct or service attributesCustomer relationshipsImage and reputation
Es una herramienta básicas
Measurement
Measurements in the Financial perspective show whether your company has performed well financially, where improvements can be made, and whether it is in a secure position.
Add a financial measurement that reflects achievement and progress.
A Balanced Scorecard project will require resources and long-term commitment, and the results must be used to implement change, otherwise, it will die. In the same way that Balanced Scorecard is based on measurements, you should identify the KPIs for the project itself by agreeing on objectives and measuring progress towards them.
Es necesario contar con instrumental adecuado para realizar correctamente el estudio grafológico.
Add an objective for your Balanced Scorecard project. Think about:
- Establishing an environment of management by measurement
- Identifying and correcting imbalances between internal/external factors and past/future indicators
- Identifying areas for improvement, taking action and evaluating results
- Identifying and reacting to trends
- Communicating strategy
- Aligning action with strategy
- Assessing whether strategy is being followed
- Assessing whether strategy is working
¿ Qué es?
Continually communicating the results of your Balanced Scorecard project is vital.
Es una ciencia que estudia la escritura y los grafismos cuya finalidad es observar lo que ellos reflejan.
Descubrir las facetas de la personalidad
Identify areas for measurement and management by thinking about your organization's mission, objectives and strategy.
Subtopic
temperamento emocional y afectivo
potencia desarrollo hacia el fututro
Add a measurement against objectives or strategy. Measurements should be:
- Capable of consistent measurement
- Agreed to be more fact than opinion
- Can have a meaningful target value set
- Capable of improvement, by taking action
- Agreed as representative by the people taking action
- Not easy to manipulate to simulate success
- Not a 'blame' factor that picks out individuals
como se relaciona
Aptitudes profesionales
Add comments about the status of your strategy today. Is it:
- Clearly defined and well communicated?
- Clearly defined, but not well known or understood?
- Defined, but known to be out of date?
- A bit informal or changeable?
- Not really defined at all?
- What action do you need to take?
tipo de inteligencia
temperamento
Add a statement about your mission, objectives or strategies.
If you are not clear on these, then consider using a VMOST analysis to create them.
¿ Para que ?
L a grafología nos ofrece propio conocimiento y perfeccionamiento, selección de personal en empresas , conocimiento y formación de educandos, orientación profesional y vocacional,relaciones públicas y ventas.
In order to identify measurements that give insights into performance, be clear about the needs of all the stakeholders in your company.
Add a stakeholder who has an interest in the success of your organization.
You can choose from the suggestions, or better, add stakeholders that are specific to your company.
CustomersConsumersOwnersShareholdersStaffMembersRegulatorsThe communityPartnersSuppliers
