Opsbuds competetive landscape

Mai multe ca acesta

Motivating People

creat de Bob Ell

Marketing best practices

creat de Mindomo Team

Differences between field studies, surveys, field experiments, and laboratory experiments

creat de Mary Lou Doucette

Human Resources

creat de Chandana Pathak

kk

http://www.vitria.com/operational-intelligence/

Subtopic

Predictive Customer Experience Anticipate customers’ need in real-time and enrich their experience – when, where, and how – across the customer journey to increase retention and loyalty.

http://www.responsetek.com/customer-experience-roles/

Comes closest to Opsbuds,but has no mention of Emotions

http://www.iccds.com/

Greater Focus on Mystery shopping

http://www.tnsglobal.com/

Digital Branding solutions

https://www.futurescape.in/whats-new-in-customer-experience/

Design and develop a customer experience roadmap. Design customer and staff processes

http://www.sageadvantage.com/services.html

Analytic

Coaching & Training

Call Quality monitoring

http://www.kanjoya.com/customer-experience-optimization/ ( International competition )

Real time customer insights

Emotional promoter score

machine learning

Natural language processing

Bare International

Hierarchical reporting system

State-of-the-Art Web Based Delivery System

Focus Area: Mystery shopping

Celtycs

Customer expereince surveys

Focus area: Contact center Quality monitoring, Call Quality monitoring, Mystery shoppnig

Predictive analysis

Quality audits

Contact center Benchmarking

Designing customer service strategy

http://www.gapbuster.com/corpproducts

Focus on Mystery shopping

Call Quality system companies transforming themselves into Customer experience analytics. Example : Nice systems

Market research companies transforming themselves into Customer experience company. Example : Nielsen

http://www.talisma.com/Pages/Customer%20Experience%20Management%20Solutions.aspx

Intelligent CRM

End to end Consulting

http://www.customercentria.com/services.html

http://www.nice.com/exceptional-customer-experience/index.html#page-CEA

interaction analysis

http://www.nielsen.com/cn/en/solutions/capabilities/customer-experience.html

GFK Mystery shopping

Enhance their brand and customer relationships by analyzing and optimizing the emotional imprint

Brand and customer experience

Hyperquality

Clearmatrix tool for Quality monitoing

Focus area: Call Quality monitoring