Opsbuds competetive landscape

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INDUCCIÓN

door JHON EYDER GAVILAN ROJAS

Opera 123

door khin myint htwe

Service Desk

door wh tang

The 8 Functional Areas of Human Resources

door July Alejandra Sierra Velandia

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http://www.vitria.com/operational-intelligence/

Subtopic

Predictive Customer Experience Anticipate customers’ need in real-time and enrich their experience – when, where, and how – across the customer journey to increase retention and loyalty.

http://www.responsetek.com/customer-experience-roles/

Comes closest to Opsbuds,but has no mention of Emotions

http://www.iccds.com/

Greater Focus on Mystery shopping

http://www.tnsglobal.com/

Digital Branding solutions

https://www.futurescape.in/whats-new-in-customer-experience/

Design and develop a customer experience roadmap. Design customer and staff processes

http://www.sageadvantage.com/services.html

Analytic

Coaching & Training

Call Quality monitoring

http://www.kanjoya.com/customer-experience-optimization/ ( International competition )

Real time customer insights

Emotional promoter score

machine learning

Natural language processing

Bare International

Hierarchical reporting system

State-of-the-Art Web Based Delivery System

Focus Area: Mystery shopping

Celtycs

Customer expereince surveys

Focus area: Contact center Quality monitoring, Call Quality monitoring, Mystery shoppnig

Predictive analysis

Quality audits

Contact center Benchmarking

Designing customer service strategy

http://www.gapbuster.com/corpproducts

Focus on Mystery shopping

Call Quality system companies transforming themselves into Customer experience analytics. Example : Nice systems

Market research companies transforming themselves into Customer experience company. Example : Nielsen

http://www.talisma.com/Pages/Customer%20Experience%20Management%20Solutions.aspx

Intelligent CRM

End to end Consulting

http://www.customercentria.com/services.html

http://www.nice.com/exceptional-customer-experience/index.html#page-CEA

interaction analysis

http://www.nielsen.com/cn/en/solutions/capabilities/customer-experience.html

GFK Mystery shopping

Enhance their brand and customer relationships by analyzing and optimizing the emotional imprint

Brand and customer experience

Hyperquality

Clearmatrix tool for Quality monitoing

Focus area: Call Quality monitoring