SOFTWARE QUALITY METRICS

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Activity Type Web 2.0 Tools

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Online Organizational tools

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Starbucks

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Total Quality Management

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SOFTWARE QUALITY METRICS

Product Metrics

Corrective Maintanance Productivity & Effectiveness Metrics

Effectiveness of Corrective Maintanance

Productivity of Corrective Maintanance

Corrective Maintanance Quality

Software System Availibilty Metrics

Failure of Maintanance Service

Software System Failure Severity

Software System Failure Density

HD Productivity & Effectiveness

HD Quality

Success of HD Service

Severity of HD Calls

HD Calls

Process Metrics

Software process productivity metrics

Error removal effectiveness metrics

Software process timetable metrics

Software process quality metrics

Error Severity Metrics

Error Density Metrics