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Issue: Blue Book

Disadvantages

Wasting Paper

Different versions of paperwork circulating

Scattered and disorientated information

Solution: Microsoft Sharepoint

Connectivity

Allows for potential FAQ section

Potential to be useful across all departments

Allows teams to connect and work together

Announcements

Ability to alert CSRs of a recent update

Great notification and communication tool

Document Library

Everyone would have access to all of the same information

Sync and share all documents