作者：Wan Rasyidah 4 年以前
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9: KM STRATEGY
AND METRICS
9: KM STRATEGY
AND METRICS
KNOWLEDGE MANAGEMENT METRICS
The House of Quality Method
Quality Function Deployment
The Balanced Scorecard Method
Internal business
processes dimension
Learning and growth
dimension
Customer dimension
Financial dimension
The Benchmarking Method
Competitive Benchmarking
Cooperative Benchmarking
Best Practice Studies:
Industry Group Measurements:
The Management of Organizational Memory
Technical Barriers
Cultural Barriers
KNOWLEDGE MANAGEMENT STRATEGY
The KM Strategy Road Map
KM capability to sustained over the long term
quick wins
direct link between KM levers and business
objectives
processes, people, products, services, organizational
memory, relationships, and knowledge assets
explicit knowledge and tacit knowledge priorities
how organization manage its knowledge
Gap Analysis
knowledge silos
redundancies within the organization
Identify opportunities to collaborate with other business initiatives
List KM leverage points
List barriers to KM implementation
differences between the current and desired KM
Conduct a Knowledge Audit
contribution to business goals
duplications and flows
gaps
knowledge needs and uses in an organization
core information
