Listening to the Grounswell

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Groundsweel Inside The Company and Future

Benefits of Internal Groundswell

Embracing

Supporting

Talking

Listening

Tools & Strategies Inside Companies

Internal Blogging

Internal Social Applications

Cultural Change

Wikis

What does this it mean?

Create strategies to listen the customers

Change strategies based on listening

Care about Customer's feedback

The Future

Attaining the Groundsweel

Be Humble

Be Collaborative

Be Flexible

Be opportunistic

Be Patient

Be a good Liistener

Person to Person

Constant Feedback is needed

Companies will need connections

Net Effect

Social Network will connect people