Offshoring

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Maintenance

由Wasana Wickramasinghe

Naples International Airport

由Martina Prodomo

CALL CENTER

由Cenk Uzunkaya

Globalization Positive and Negative Impacts

由PG - 12BT 626894 Chinguacousy SS

Offshoring

Contract parameters

Subtopic

non compete

quality of work

assessment and audit

throughput

Committment

Logistics and administration

Use Excel

need to time deliverable to support customers upload

need to change workflow

ease of mapping to our system

what's the limitations?

Use PRM

what's the cost of imporvement of the PRM?

remote access- is available?

what's the limitation

how can we incorporate external unit in the process?

what we want to offshore?

not web usage??

screen capture

contact info insertion

Commercial/non com

Capacity

need to make sure that S-Data can increase and dicrease resorces as needed

Efficiency

need to examine the pilot and determine the potential

I want to get at least same effectiveness as local QC

Cost

S-Data cost is 4-4.5$ hr

Picscout cost per QC operator per 1 hour is