JDA

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CX inside Zara stores

por Maria Ines Vaccari

the founder

por Daniela Medina

Validity and Reliability

por Kristine Komorowski

Input output devices

por Doris McKnight

sheet from majdi on daily basis

how much he deliver

customer satisfaction

when done it gives more time for delivery

JDA

performance measurement G.C

delivery performance

sheet per courier/per day

real delivered

complains

returns

number of quantity per courier

attendance

measure to come on time daily

start distribution on time (3AM)

start time

courier name from system