Quantifying the Dynamic Effects of Service Recovery on Costumer Satisfaction

Ver más

The numbers

por Gabriela Casado Patiño

Newbies Collection Start your Journey in DMLT@SAP (under construction / updated March 2021)

por Laupp Laupp

Layered Application

por Daniel Sima

Aims and Objectives

por franco wong

Quantifying the Dynamic Effects of Service Recovery on Costumer Satisfaction

Managerial implications for the role of service recovery in regaining costumer satisfaction

Offers and elements to regreat other try for service

Required service recovery effects regainning costumer satisfaction

Source of reauned costumer satisfaction

Resourse to raise again spectations

Data and measure

Data stationarity an casualty test

Controls, explanation of the result

Measures

Data setting

Research Implications

Share correct and assertive information to costumers

Evaluate causes and comments

Include costumer participation

Dynamic effects of service recovery on costumer satisfaction

Prediction on dynamic effects of recovery

Service recovery strategies

Models

Modeling short of long decay

Estimating parameters

Modeling the marketing dinamics