Trust In Computing

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CHAPTER 3

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Trust

Analytical Tools

Dynamic Component (Design Space Context)

Static Component (driven questions)

Trust Dynamics

Change In Attitude

Creating Behaviour Of Trust

Creating Attitude Of Trust

Creating Incentive

More Connected

More engaging

Key Elements

Internal Quality

An internal quality that changes over time

Operational Standpoint

Value to support the users rational decisions within a specific moment in time, based upon knowledge of the possible rewards for trusting or not to trust.

Parties Involved

Organization

Technology

People/Culture

Observable For Trust Determination

User Support

Honesty

Reciprocity

Benevolence

User Incentive

Predictability

Competancy

User Intention

Willingness

Motivation

Meaning

Agents Involved

Third Party

Trustee

Trustor

Level of commitment between both parties