Improving Service Quality

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CHAPTER 7 - SAFETY AND HEALTH AT WORK

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Marketing Mix

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Training vs Learning

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Photo Techniques, Tricks and Gimmicks (from Scott Kelby's Worldwide Photowalk in Laguna Beach, CA)

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Improving Service Quality

Strategic Execution Plan

Gathering Internal data from DNV

Transparent Working Culture

Service Quality Standards

Resource Training - Tools & Techniques

Service Value Addition

Benchmarking

Customer Feedback

Customer Focus

Service Desk

HR

Effective Recruitment

Rewards & Incentive Programs

Analyse the problem situation

Timelines

Identify Scope

Internal Audit