Improving Service Quality

Plus de détails

Why–How Ladder

par Amy Spielmaker

F602 Royal Auto Group

par Tomas De La Fuente

Mindamap

par Gurjan Sahota

MultiCultural

par Anton Slobodyanyuk

Improving Service Quality

Strategic Execution Plan

Gathering Internal data from DNV

Transparent Working Culture

Service Quality Standards

Resource Training - Tools & Techniques

Service Value Addition

Benchmarking

Customer Feedback

Customer Focus

Service Desk

HR

Effective Recruitment

Rewards & Incentive Programs

Analyse the problem situation

Timelines

Identify Scope

Internal Audit