Chapter 1

Plus de détails

Quality Management

par Hend Khalid

SPS 170

par mohd fadhil baharudin

Heineken Operations

par Francesca Meucci

ECM

par Pero Gruyo

Knowledge Management

Benefits

Society

Knowledgeable society via collaboration of individual and organizational KM

Organization

Competitive Advantages

Improved internal process and system

Team

Example: Xerox Corporation Project Eureka

Learn and have among team member

Individual

Example: IBM Fellow Program

Need for knowledge management

Hinders Business operation

Loosing competitive advantage if not captured and applied on time.

Too much private info make problem in absence of the owner

Availability of Knowledge

Knowledge acquisition depend on the time availability and presence of knowledge owners

Depends on knowledge owners

KM Definition

Learning process of sharing human knowledge to enhance intellectual capital and performance

Data, Info, Knowledge, Wisdom, Truth

Truth

Wisdom

Knowledge

Types

Tacit 95%

Subjective knowledge

Explicit 5%

Documented

Process of translating information to apply

Information

Meaningful data put together

Data

Discrete and meaningless feats, particular about something