Chapter 1

Mai multe ca acesta

About Educo

creat de Colin Robertson

SPS 170

creat de mohd fadhil baharudin

IM/KM Plan

creat de Lori Saulibio

rugby

creat de MOHD ALHAFIZ

Knowledge Management

Benefits

Society

Knowledgeable society via collaboration of individual and organizational KM

Organization

Competitive Advantages

Improved internal process and system

Team

Example: Xerox Corporation Project Eureka

Learn and have among team member

Individual

Example: IBM Fellow Program

Need for knowledge management

Hinders Business operation

Loosing competitive advantage if not captured and applied on time.

Too much private info make problem in absence of the owner

Availability of Knowledge

Knowledge acquisition depend on the time availability and presence of knowledge owners

Depends on knowledge owners

KM Definition

Learning process of sharing human knowledge to enhance intellectual capital and performance

Data, Info, Knowledge, Wisdom, Truth

Truth

Wisdom

Knowledge

Types

Tacit 95%

Subjective knowledge

Explicit 5%

Documented

Process of translating information to apply

Information

Meaningful data put together

Data

Discrete and meaningless feats, particular about something