によって Mohammed Amin 6年前.
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Chapter 1
Knowledge
Management
Benefits
Society
Knowledgeable society
via collaboration of
individual and
organizational KM
Organization
Competitive Advantages
Improved internal
process and system
Team
Example: Xerox Corporation
Project Eureka
Learn and have among
team member
Individual
Example: IBM Fellow Program
Need for
knowledge
management
Hinders Business
operation
Loosing competitive
advantage if not
captured and applied on
time.
Too much private info
make problem in
absence of the owner
Availability of
Knowledge
Knowledge acquisition
depend on the time
availability and
presence of knowledge
owners
Depends on knowledge
owners
KM Definition
Learning process of
sharing human
knowledge to enhance
intellectual capital and
performance
Data, Info,
Knowledge,
Wisdom, Truth
Truth
Wisdom
Knowledge
Types
Tacit 95%
Subjective knowledge
Explicit 5%
Documented
Process of translating
information to apply
Information
Meaningful data put
together
Data
Discrete and
meaningless feats,
particular about
something
