Reservations workflow

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YOUR PLACE

da ANIS FAZLIN BINTI ZAYADI

pp

da Leon Edwards

Lodging System & Operation

da tay lily

Sample Mind Map

da sharon correa

24h

cancellation

3 types

host

superhost

guest

relocate

refund

double booking

request or refund

mandatory details en HoH stays BE

manual vs. auto

1h

request> calendar blocked 24h

airbnb

Reservations workflow

Reservation request

Receive email requesting availability> check, reserahc, calendar, etc

special discount

princing comms

pre/approve

first contact> tell me more canned response

vetting

decline

accept

payment

confirmation

insert in BE > bookingsync

pre/checkin message

Instant booking

receive booking confirmation *resp. accepted auto

booking enquiry

reservation request