Reservations workflow

Mais informações

OF On-Boarding Process v2.3

por Edward Loughran

Rain-storming (Lluvia de ideas)

por Belanda Fleurimon Renes

EMAILS

por jelica radic

Reality of Hotel Industry

por Mark Kor

24h

cancellation

3 types

host

superhost

guest

relocate

refund

double booking

request or refund

mandatory details en HoH stays BE

manual vs. auto

1h

request> calendar blocked 24h

airbnb

Reservations workflow

Reservation request

Receive email requesting availability> check, reserahc, calendar, etc

special discount

princing comms

pre/approve

first contact> tell me more canned response

vetting

decline

accept

payment

confirmation

insert in BE > bookingsync

pre/checkin message

Instant booking

receive booking confirmation *resp. accepted auto

booking enquiry

reservation request