ASP pages using Agent State

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ED304 Mindmap

by Heidi Hunt

Pusi

by Prabu Rajasekaran

F741 - Priority Nissan of Williamsburg

by Christopher Johnson

Types and Forms of Business

by Fawad Eesha

Other things to look at

AgentModifyField used to change other properties of agentstate

stoprecordinginitial.asp

reconnect.asp

destroyer.asp

stoprecording_transfer.asp

outbound_reconnect.asp

getPopFunctions.inc

GetAgentState

getpop.asp

STORY NEEDED? Used in ContactHub to set tabs

COMAgentTelephonyWrapper.vb

AgentFunctionsWrapper.vb

OutboundInitiatorDecorator.cs

clear_state.aspx.cs

agentfunctions.vb

RouteFromIvrToCallCentreRunner.cs

acd_afterstate.aspx.cs

MonitorCall

ChangeState

WebService.asmx (SCS.Web)

agentfunctions.asp

SetStuckBusyPaymentIVRReady

stoprecording.asp

divert3.asp

STORY NEEDED? might be able to kill this function

GetMinorState

acd_calldivert.asp

OM-3902

GetMajorState

GetState

AreNoAgentsLoggedIn

acd2.asp

acd_submitqueueing.asp

STORY NEEDED FOR ACD PAGES?

CreateTimerForSetAgentReady

SetState

clear_state_outgoing.asp

Called by dest_call_transfer.asp

Called by InitialiseOutboundCall.aspx

do_holdcall_reconnect.asp

settransferagentready.asp

NO STORY NEEDED - simple method, reproduce in each story that requires it

SetStateEx

dest_call_transfer.asp

outbound_transfer_failed.asp

outbound_transfer.asp

OM-3897

parse_signal_outbound.asp

OM-3910

parse_signal.asp

OM-3901

acd_endcall.asp

OM-3896

calltransferred.asp

acd_transfer_retry.asp

acd_calltransferhangup.asp

acd_calltransferdtmferror.asp

acd_calltransferbusy.asp

acd_calltransferaway.asp

acd_calltransfer_networkdisconnect.asp

OM-3894

acd_calltransfer.asp

OM-3893

ASP pages using AgentState