ASP pages using Agent State

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CX in E-Commerce

由Shailesh Mishra

EAT

由dynie izzatul

Types of Business - Forms of Ownership

由Waleed Khan - Rick Hansen SS (2542)

GEOG SLA AR

由Daniel Damasceno

Other things to look at

AgentModifyField used to change other properties of agentstate

stoprecordinginitial.asp

reconnect.asp

destroyer.asp

stoprecording_transfer.asp

outbound_reconnect.asp

getPopFunctions.inc

GetAgentState

getpop.asp

STORY NEEDED? Used in ContactHub to set tabs

COMAgentTelephonyWrapper.vb

AgentFunctionsWrapper.vb

OutboundInitiatorDecorator.cs

clear_state.aspx.cs

agentfunctions.vb

RouteFromIvrToCallCentreRunner.cs

acd_afterstate.aspx.cs

MonitorCall

ChangeState

WebService.asmx (SCS.Web)

agentfunctions.asp

SetStuckBusyPaymentIVRReady

stoprecording.asp

divert3.asp

STORY NEEDED? might be able to kill this function

GetMinorState

acd_calldivert.asp

OM-3902

GetMajorState

GetState

AreNoAgentsLoggedIn

acd2.asp

acd_submitqueueing.asp

STORY NEEDED FOR ACD PAGES?

CreateTimerForSetAgentReady

SetState

clear_state_outgoing.asp

Called by dest_call_transfer.asp

Called by InitialiseOutboundCall.aspx

do_holdcall_reconnect.asp

settransferagentready.asp

NO STORY NEEDED - simple method, reproduce in each story that requires it

SetStateEx

dest_call_transfer.asp

outbound_transfer_failed.asp

outbound_transfer.asp

OM-3897

parse_signal_outbound.asp

OM-3910

parse_signal.asp

OM-3901

acd_endcall.asp

OM-3896

calltransferred.asp

acd_transfer_retry.asp

acd_calltransferhangup.asp

acd_calltransferdtmferror.asp

acd_calltransferbusy.asp

acd_calltransferaway.asp

acd_calltransfer_networkdisconnect.asp

OM-3894

acd_calltransfer.asp

OM-3893

ASP pages using AgentState