SPORT MANAGEMENT

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CALL CENTER

Ved Cenk Uzunkaya

Chapter 1

Ved Jaeger Thompson

DSS

Ved reham ashraf

Heineken Operations

Ved Francesca Meucci

SPORT MANAGEMENT

EFFICIENCY & EFFECTIVENESS

EFFECTIVENESS

Doing work activities the help organization reach the goals

EFFICIENCY

Give the most output from the list input

JOB THAT YOU CAN BE IN SPORT MANAGEMENT

PROMOTION EXPERTS

FACILITY MANAGER

EVENT MANAGER

FINANCIAL EXPERTS

MAJOR FUNCTIONS OF MANAGERS

CONTROLLING

Evaluates the results against the goal

LEADING

Comunicating, motivating and inspiring to the workers

ORGANIZING

Determite how to distribute resource

PLANNING

Create a detail action plan

MANAGER VS LEADER

Main topic

Motivating and Inspiring people

MANAGER

Directing and Controlling people

ROLES OF MANAGER

DECISIONAL

Managing through action

INTERPERSONAL

Managing through people

INFORMATIONAL

Managing by information