CALL CENTER

Mer som dette

Futures Wheel

Ved Jason Shannon

Business Functions 18- Business Functions

Ved Jasmine Foruzani

Research Method

Ved Youssef Youssef

MAT.116 1.1-1.3

Ved David Kedrowski

CALL CENTER

Other Main Projects

Indirect Projects

IVR

Direct Projects

Smartplug Outbound Campaign

Call Center Efficiency (Cost Analysis)

Scorecards

Operations

Partial KPIs

Turn Around Time

Churn Ratio

Chargebacks

refund payments

Credits Given/Number of Active Customers

Main KPIs

Survey Results

# of Abusers

# of Abondoned Calls

CC Conversion Rate

Projects