CALL CENTER

Mer som dette

Global supply Chain Management

Ved Warren McClendon

Biomimicry

Ved Jose SAnchez

Sustainable consumption and production

Ved Jovan Lee Kah Chin

Information-oriented Application Integration

Ved ahmed mohammed

CALL CENTER

Other Main Projects

Indirect Projects

IVR

Direct Projects

Smartplug Outbound Campaign

Call Center Efficiency (Cost Analysis)

Scorecards

Operations

Partial KPIs

Turn Around Time

Churn Ratio

Chargebacks

refund payments

Credits Given/Number of Active Customers

Main KPIs

Survey Results

# of Abusers

# of Abondoned Calls

CC Conversion Rate

Projects