CALL CENTER

Mer som dette

Value Chain Analysis

Ved saroj simkhada

energy water

Ved napoleon napoleon

Walmart

Ved rachele capobianco

Global supply Chain Management

Ved Warren McClendon

CALL CENTER

Other Main Projects

Indirect Projects

IVR

Direct Projects

Smartplug Outbound Campaign

Call Center Efficiency (Cost Analysis)

Scorecards

Operations

Partial KPIs

Turn Around Time

Churn Ratio

Chargebacks

refund payments

Credits Given/Number of Active Customers

Main KPIs

Survey Results

# of Abusers

# of Abondoned Calls

CC Conversion Rate

Projects