CALL CENTER

Больше похоже на это

Operations management in Alibaba

от Galina Misnik

Operations Management at Sephora

от Celine Dailly

Biomimicry

от Jose SAnchez

Master plan to open TD

от Bob Ell

CALL CENTER

Other Main Projects

Indirect Projects

IVR

Direct Projects

Smartplug Outbound Campaign

Call Center Efficiency (Cost Analysis)

Scorecards

Operations

Partial KPIs

Turn Around Time

Churn Ratio

Chargebacks

refund payments

Credits Given/Number of Active Customers

Main KPIs

Survey Results

# of Abusers

# of Abondoned Calls

CC Conversion Rate

Projects