Categories: All - efficiency - operations - survey

by Cenk Uzunkaya 18 years ago

4777

CALL CENTER

CALL CENTER

CALL CENTER

Other Main Projects

Indirect Projects
IVR
Direct Projects
Smartplug Outbound Campaign
Call Center Efficiency (Cost Analysis)

Scorecards

Operations

Partial KPIs
Turn Around Time
Churn Ratio
Chargebacks
refund payments
Credits Given/Number of Active Customers
Main KPIs
Survey Results
# of Abusers
# of Abondoned Calls
CC Conversion Rate

Projects