CALL CENTER

Mais informações

What to Know About Fractions

por Amber Kelly

o&scm

por Carla Olivella Ruiz

Walmart

por rachele capobianco

Futures Wheel

por Jason Shannon

CALL CENTER

Other Main Projects

Indirect Projects

IVR

Direct Projects

Smartplug Outbound Campaign

Call Center Efficiency (Cost Analysis)

Scorecards

Operations

Partial KPIs

Turn Around Time

Churn Ratio

Chargebacks

refund payments

Credits Given/Number of Active Customers

Main KPIs

Survey Results

# of Abusers

# of Abondoned Calls

CC Conversion Rate

Projects