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Luokat: Kaikki - efficiency - operations - survey

jonka Cenk Uzunkaya 17 vuotta sitten

4724

CALL CENTER

Call centers rely on various key performance indicators (KPIs) and projects to measure and improve their efficiency. Metrics such as churn ratio, survey results, and the number of abandoned calls are critical in assessing the overall performance.

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luonut Денис Семенец

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luonut Isaiah Johnson

Sorting Algorithms

Sorting Algorithms

luonut Katie Delisle

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Other Main Projects

Indirect Projects

IVR

Direct Projects

Smartplug Outbound Campaign

Call Center Efficiency (Cost Analysis)

Scorecards

Operations

Partial KPIs

Turn Around Time

Churn Ratio

Chargebacks

refund payments

Credits Given/Number of Active Customers

Main KPIs

Survey Results

# of Abusers

# of Abondoned Calls

CC Conversion Rate

Projects