CALL CENTER

Lisää tämän kaltaisia

Master plan to open TD

luonut Bob Ell

Types of Gear

luonut Gurkirat Singh

AI Learning Path

luonut Eric Nic

Hotel Chocolat

luonut Stuart Barraclough

CALL CENTER

Other Main Projects

Indirect Projects

IVR

Direct Projects

Smartplug Outbound Campaign

Call Center Efficiency (Cost Analysis)

Scorecards

Operations

Partial KPIs

Turn Around Time

Churn Ratio

Chargebacks

refund payments

Credits Given/Number of Active Customers

Main KPIs

Survey Results

# of Abusers

# of Abondoned Calls

CC Conversion Rate

Projects