CALL CENTER

Lisää tämän kaltaisia

A key element of a fair energy transition and industrial development

luonut Daniela Hernandez

Economic System

luonut Amanda Huston

COCA COLA

luonut KRITI AGARWAL

Math Project 1

luonut Leda Clark

CALL CENTER

Other Main Projects

Indirect Projects

IVR

Direct Projects

Smartplug Outbound Campaign

Call Center Efficiency (Cost Analysis)

Scorecards

Operations

Partial KPIs

Turn Around Time

Churn Ratio

Chargebacks

refund payments

Credits Given/Number of Active Customers

Main KPIs

Survey Results

# of Abusers

# of Abondoned Calls

CC Conversion Rate

Projects