CALL CENTER

Lisää tämän kaltaisia

Informatics Mind Map

luonut Hope Spina

OM AND Innovation ZARA

luonut Juan Ayala

Naples International Airport

luonut Martina Prodomo

Business Functions 18- Business Functions

luonut Jasmine Foruzani

CALL CENTER

Other Main Projects

Indirect Projects

IVR

Direct Projects

Smartplug Outbound Campaign

Call Center Efficiency (Cost Analysis)

Scorecards

Operations

Partial KPIs

Turn Around Time

Churn Ratio

Chargebacks

refund payments

Credits Given/Number of Active Customers

Main KPIs

Survey Results

# of Abusers

# of Abondoned Calls

CC Conversion Rate

Projects