CALL CENTER

Lisää tämän kaltaisia

INTEL - Optimizing Lean Manufacturing by the use of Technology

luonut Amine Benajiba

Block Chain and Big data

luonut Antoine Lamarche

Grade 9 Business Plan

luonut Olivia Parris

Database

luonut Dipen Bc

CALL CENTER

Other Main Projects

Indirect Projects

IVR

Direct Projects

Smartplug Outbound Campaign

Call Center Efficiency (Cost Analysis)

Scorecards

Operations

Partial KPIs

Turn Around Time

Churn Ratio

Chargebacks

refund payments

Credits Given/Number of Active Customers

Main KPIs

Survey Results

# of Abusers

# of Abondoned Calls

CC Conversion Rate

Projects