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Operation managment at Alibaba

por Tianyu Jiang

The Five Research Methods

por Diana saleh

3D Printing

por Jason Shannon

The Inventory Management Process

por Linda ochoa

CALL CENTER

Other Main Projects

Indirect Projects

IVR

Direct Projects

Smartplug Outbound Campaign

Call Center Efficiency (Cost Analysis)

Scorecards

Operations

Partial KPIs

Turn Around Time

Churn Ratio

Chargebacks

refund payments

Credits Given/Number of Active Customers

Main KPIs

Survey Results

# of Abusers

# of Abondoned Calls

CC Conversion Rate

Projects