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SYSTEMS APPROACH TO SCHOOL MANAGEMENT

por ILLUNI ISLAMIAH

Types of Gear

por Gurkirat Singh

Machines

por Anthony Jacquemin-Ocana

3D Printing

por Jason Shannon

CALL CENTER

Other Main Projects

Indirect Projects

IVR

Direct Projects

Smartplug Outbound Campaign

Call Center Efficiency (Cost Analysis)

Scorecards

Operations

Partial KPIs

Turn Around Time

Churn Ratio

Chargebacks

refund payments

Credits Given/Number of Active Customers

Main KPIs

Survey Results

# of Abusers

# of Abondoned Calls

CC Conversion Rate

Projects