CALL CENTER

Ver más

Org Chart

por Timothy McPherson

Benefits of Exercising Persuasive Speech

por Mindomo Team

Operation managment at Alibaba

por Tianyu Jiang

Operations Management at Sephora

por Celine Dailly

CALL CENTER

Other Main Projects

Indirect Projects

IVR

Direct Projects

Smartplug Outbound Campaign

Call Center Efficiency (Cost Analysis)

Scorecards

Operations

Partial KPIs

Turn Around Time

Churn Ratio

Chargebacks

refund payments

Credits Given/Number of Active Customers

Main KPIs

Survey Results

# of Abusers

# of Abondoned Calls

CC Conversion Rate

Projects