CALL CENTER

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MM's

von Pero Gruyo

Operations and Supply Chain Management in the Metal Industry (1)

von Felipe Quintana

Naples International Airport

von Martina Prodomo

COCA COLA

von KRITI AGARWAL

CALL CENTER

Other Main Projects

Indirect Projects

IVR

Direct Projects

Smartplug Outbound Campaign

Call Center Efficiency (Cost Analysis)

Scorecards

Operations

Partial KPIs

Turn Around Time

Churn Ratio

Chargebacks

refund payments

Credits Given/Number of Active Customers

Main KPIs

Survey Results

# of Abusers

# of Abondoned Calls

CC Conversion Rate

Projects