CALL CENTER

Mehr dazu

Org Chart

von Timothy McPherson

IIMC Research

von ajit balakrishnan

Project 4 Solar energy

von Mariam Kolaghassi

Artificial Intelligence

von vince nguyen

CALL CENTER

Other Main Projects

Indirect Projects

IVR

Direct Projects

Smartplug Outbound Campaign

Call Center Efficiency (Cost Analysis)

Scorecards

Operations

Partial KPIs

Turn Around Time

Churn Ratio

Chargebacks

refund payments

Credits Given/Number of Active Customers

Main KPIs

Survey Results

# of Abusers

# of Abondoned Calls

CC Conversion Rate

Projects