CALL CENTER

Mere som dette

Math Project 1

af Leda Clark

Sustainable consumption and production

af Jovan Lee Kah Chin

COCA COLA

af KRITI AGARWAL

Survey testing procedure

af daddy trader

CALL CENTER

Other Main Projects

Indirect Projects

IVR

Direct Projects

Smartplug Outbound Campaign

Call Center Efficiency (Cost Analysis)

Scorecards

Operations

Partial KPIs

Turn Around Time

Churn Ratio

Chargebacks

refund payments

Credits Given/Number of Active Customers

Main KPIs

Survey Results

# of Abusers

# of Abondoned Calls

CC Conversion Rate

Projects