CALL CENTER

Mere som dette

Information-oriented Application Integration

af ahmed mohammed

Advanced Operations Management - S2

af T K

INSECTS

af Ana Clara Amonte

GREEN CHEMISTRY

af Loredana Di Donato

CALL CENTER

Other Main Projects

Indirect Projects

IVR

Direct Projects

Smartplug Outbound Campaign

Call Center Efficiency (Cost Analysis)

Scorecards

Operations

Partial KPIs

Turn Around Time

Churn Ratio

Chargebacks

refund payments

Credits Given/Number of Active Customers

Main KPIs

Survey Results

# of Abusers

# of Abondoned Calls

CC Conversion Rate

Projects