Products
Mind Mapping Software
Outlining Software
甘特图软件
Uses
Mind Maps for Education
企业思维导图
用于个人发展的思维导图
思维导图的好处
資源
特点
教育
个人和工作
台式电脑
Video Tutorials
Watch tips and tricks about using Mindomo.
Help Center
Detailed help guide on configuring and using Mindomo.
文章
甚麼是思維導圖？
How to Mind Map?
How to Take Notes with Mind Maps?
How to Prioritize Tasks with Mind Maps?
What is a Concept Map?
Top 29 Mind Map Examples
定价
登入
注册
Products
Mind Mapping Software
Outlining Software
甘特图软件
Uses
Mind Maps for Education
企业思维导图
用于个人发展的思维导图
思维导图的好处
文章
甚麼是思維導圖？
How to Mind Map?
How to Take Notes with Mind Maps?
How to Prioritize Tasks with Mind Maps?
What is a Concept Map?
Top 29 Mind Map Examples
特点
教育
个人和工作
台式电脑
說明
Video Tutorials
Help Center
定价
注册
登入
类别
全部
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efficiency
-
operations
-
survey
作者：
Cenk Uzunkaya
17 年以前
4724
CALL CENTER
Call centers rely on various key performance indicators (KPIs) and projects to measure and improve their efficiency. Metrics such as churn ratio, survey results, and the number of abandoned calls are critical in assessing the overall performance.
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Other Main Projects
Indirect Projects
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Direct Projects
Smartplug Outbound Campaign
Call Center Efficiency (Cost Analysis)
Scorecards
Operations
Partial KPIs
Turn Around Time
Churn Ratio
Chargebacks
refund payments
Credits Given/Number of Active Customers
Main KPIs
Survey Results
# of Abusers
# of Abondoned Calls
CC Conversion Rate
Projects
