类别 全部 - efficiency - operations - survey

作者：Cenk Uzunkaya 17 年以前

4711

CALL CENTER

Call centers rely on various key performance indicators (KPIs) and projects to measure and improve their efficiency. Metrics such as churn ratio, survey results, and the number of abandoned calls are critical in assessing the overall performance.

CALL CENTER

CALL CENTER

Other Main Projects

Indirect Projects
IVR
Direct Projects
Smartplug Outbound Campaign
Call Center Efficiency (Cost Analysis)

Scorecards

Operations

Partial KPIs
Turn Around Time
Churn Ratio
Chargebacks
refund payments
Credits Given/Number of Active Customers
Main KPIs
Survey Results
# of Abusers
# of Abondoned Calls
CC Conversion Rate

Projects

Mindomo

關於
說明
聯絡我們
定价
公共思维导图图库
思维导图模板

更多資料

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使用條款
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Security
Accessibility
Security Policy

常見問題FAQ

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