作者:Cenk Uzunkaya 18 年以前
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                        CALL CENTER
                        
                        
                             
                            
                         
                     
                 
             
            
                
                    
                    CALL CENTER
Other Main Projects
Indirect Projects
IVR
Direct Projects
Smartplug Outbound Campaign
Call Center Efficiency (Cost Analysis)
Scorecards
Operations
Partial KPIs
Turn Around Time
Churn Ratio
Chargebacks
refund payments
Credits Given/Number of Active Customers
Main KPIs
Survey Results
# of Abusers
# of Abondoned Calls
CC Conversion Rate
Projects