CALL CENTER

もっと見る

Chapter 1

Erick A. Garciaにより

Project 4 Solar energy

Mariam Kolaghassiにより

Web-сервіси

Денис Семенецにより

OM AND Innovation ZARA

Juan Ayalaにより

CALL CENTER

Other Main Projects

Indirect Projects

IVR

Direct Projects

Smartplug Outbound Campaign

Call Center Efficiency (Cost Analysis)

Scorecards

Operations

Partial KPIs

Turn Around Time

Churn Ratio

Chargebacks

refund payments

Credits Given/Number of Active Customers

Main KPIs

Survey Results

# of Abusers

# of Abondoned Calls

CC Conversion Rate

Projects