CALL CENTER

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Research Methodology

przez Suliman Saleh

experimental and non-experimental methods

przez Elias Lundheim

Business Functions 18- Business Functions

przez Jasmine Foruzani

Benefits of Exercising Persuasive Speech

przez Mindomo Team

CALL CENTER

Other Main Projects

Indirect Projects

IVR

Direct Projects

Smartplug Outbound Campaign

Call Center Efficiency (Cost Analysis)

Scorecards

Operations

Partial KPIs

Turn Around Time

Churn Ratio

Chargebacks

refund payments

Credits Given/Number of Active Customers

Main KPIs

Survey Results

# of Abusers

# of Abondoned Calls

CC Conversion Rate

Projects