Brenda's Trouble

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Why–How Ladder

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My Personal Learning

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Transition Course Outline

przez Katherine Krueger

Brenda's Trouble

Decision

Options

Position Change

Customer Service

Inside sales

Quit

Role Playing

Peer Shadowing

Training

Actions

Few Appointments

Not interested

Cold Calling

Not Helping

Time Consuming

Prospecting

Leads

Not Interested

No Appointment Set

Facts

Frustrated

Selling to existing customers

No new customers