Working Remotely From The Service Desk

Mais informações

Object Oriented Programming

por Kishen Ramadasan

Human Emotion

por Samuel Anderson-McCoy

COMMUNICATIVE COMPETENCE --- Is based on three models

por karina rocio silva vargas

Leadership Theories

por Lawrence Cozzens, Ph.D.

Working Remotely From The Service Desk

Working With Peers

Discuss Common Customer Issues.

Use Active Listening

Efficient Communication

Show Leadership

Teamwork

Communicating With Customers

Escalate Problem if Required

Remote Connection to Customers Computer

Consult Technical Manuals

Soft Skills

Active Listening

Professionalism

Empathy

Solving Technical Issues

Problem Solving

Document Resolutions

Use knowledge Of Systems to Identify Problems

Consult Manuals and Databases to Find Common Issues

Create Tickets

Contact Customers and Confirm Issues Have Been Resolved Before Closing Tikets

Properly Categorize Issues in Case of Escalation

Reasearch Issues and Work Towards Closing Tickets Without Escalation

Record Problems Under Correct Categories to Find Common Issues